At Nandhini Food Products, we take care to provide quality products and ensure that your order reaches you safely. We understand that there may be situations where you need assistance with an order.
Please read the following policy before placing your order.
1. Order Cancellation
Orders may be eligible for cancellation before they are processed or dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible.
To request a cancellation, please contact our customer support team as soon as possible with your order details.
2. Damaged or Incorrect Products
If you receive a product that is damaged, defective, leaking or different from the product you ordered, please contact us promptly after delivery.
Please provide your:
Order Number
Product Name
Description of the Issue
Clear Photos or Video of the Product and Packaging
Our team will review the issue and provide the appropriate resolution based on the circumstances.
3. Return Eligibility
Products may be considered for return only where the issue is attributable to damage, incorrect fulfilment or another valid reason accepted by Nandhini Food Products.
For food and edible-oil products, returns may be subject to product condition, packaging condition and applicable hygiene and safety requirements.
Opened or used products may not be eligible for return except where the product itself is found to be damaged or defective.
4. Non-Returnable Situations
A return request may not be accepted where:
The product has been opened or used without an applicable product issue.
The product has been damaged after delivery due to improper handling or storage.
The request is made without sufficient order or product details.
The product does not meet the applicable return conditions.
5. Refunds
Where a refund is approved, the refund amount and method will depend on the nature of the issue and the original payment method.
Refund processing may take some time after the return or issue verification is completed.
Any applicable shipping or transaction charges may be considered separately depending on the reason for the refund.
6. Replacement
Where appropriate, Nandhini Food Products may offer a replacement instead of a refund for products that arrive damaged, defective or incorrectly supplied.
Replacement availability will depend on product availability and verification of the reported issue.
7. Delivery Issues
If your package arrives visibly damaged, please retain the packaging and product and contact us with photographs as soon as possible.
This will help our team review and resolve the issue efficiently.
8. How to Request a Return or Refund
For return, replacement or refund assistance, contact us with your order details.
Email:
Customercare.nkoils@gmail.com
Phone / WhatsApp:
+91 94429 78895
Please include your order number and details of the issue when contacting us. The contact details are listed in the client requirement form.
9. Policy Updates
Nandhini Food Products may update this Return & Refund Policy from time to time.
Any changes will be published on this page with the updated revision date.
10. Contact Us
Nandhini Food Products
Nandhini Krishna & OVM
49/1, Ambethkar Nagar,
Naripallam, Chithode Road,
Erode – 638102.
Email: Customercare.nkoils@gmail.com
Phone / WhatsApp: +91 94429 78895